Hyatt Place Orlando/Lake Buena Vista

The moment I arrived the experience was top notch. Johnny Took great care of us and our group as well as the another man at the front desk (I didn't get his name, has a beard and glasses) The room attendant/ inspector (I also failed to get her name) she really held everything to much higher standard. I manage hotels and the way I was treated by this woman really left me with a lasting impression. She was exceedingly friendly, she noticed I was looking for something and offered help. Towel exchange at the front desk, she made the exception for me and saved me time. I was blown away with every interaction. I have never been treated so well during a hotel stay. I hope she gets taken care of, I would pave the road in gold for her, finding someone with such a knack for customer service in that position is not easy. You did good Hyatt, Keep her happy! My son is autistic, the hotel pool is fully accessible and it was the highlight of our stay, he was safe in the pool and had the best time.

The room was absolutely huge, it was shocking and my kiddos had lots of space to play. The breakfast was better than any other free breakfast we have ever had and there were a ton of places to sit for breakfast which was nice. The lady at the front desk was polite and helpful. We will be back.

I had a lovely stay at this hotel. The staff were incredibly attentive, always ready to assist with a smile. The room was immaculately clean, and the housekeeping team did a fantastic job each day. While the building shows some age, the overall atmosphere was pleasant and inviting. If you're looking for great service and cleanliness, this is a wonderful choice.

The property was at a good location!! Definitely worth it. Disney Springs was like 15 minutes (depending traffic), a few awesome restaurants near by (literally Walking distance) and the outlet about 10 minutes away!! The rooms were comfortable and clean!! I had a room at the 6th floor with my family :).

It was beautiful and clean. We booked a family room with 2 queen beds, a pull-out sofa, and bunk beds. When we arrived they gave us the keys to our room but didn’t advise us that they only had a king available. When we came back downstairs they apologized and said they didn’t have the queens available at all and were booked for the night. They were willing to refund us completely or accommodate us as much as possible for our stay. We had 3 adults and 3 children so having the extra bed was important for us. They also did not have any roll-away beds either. We looked around for another hotel but they were all only 2 queens and a pull-out sofa so we decided to make this room work. We put 2 adults in the king, one adult in the bottom bunk, 2 kids in the top bunk and 1 kid on the pull-out. (The girls insisted on sharing the top bunk). Again, we made it work but it wasn’t super comfortable. The guy that helped us at the front desk was very kind and gave us free parking and contacted his manager and got us $40 off for both nights we stayed. I was happy with this. One of the adults in our party decided to leave the next day and drive back home due to not having a decent bed so that was a little upsetting but it all worked out. Overall, the staff was very kind, the hotel was very clean, the beds were comfortable, the water got very hot (but the pressure could have been better), the pool was very nice and they had a great breakfast option. Other than them not having the room I originally booked I honestly had no complaints and would stay here again.